You can relax during all project stages thanks to our talented team of personnel. Rest assured knowing our team is experienced in delivering complex systems with critical cutover migrations. We listen to you and work with you, from project kickoff through to completion. With opportunity to visit our integration lab where we setup, configure and test all systems before shipment and installation. Our experienced project teams consist of:
- Project Managers;
- Logistics Personnel;
- System Engineers;
- Test Engineers;
- Hardware Engineers;
- Software Engineers, and
- Installation Engineers
Providing Responsive Personalized Support 24x7
We are available 24x7 to receive your calls and provide a quick response to ensure your peace of mind. Our support services utilises our experienced team of systems engineers, hardware engineers and software engineers, ensuring complete coverage for the life-cycle of your system.
Help desk facilities operating on a 24/7 basis engineers and software engineers, ensuring complete coverage for the life-cycle of your system.
A range of standard support offerings available: Bronze, Silver, Gold and Platinum which provide a variety of services and response times to ensure your operational requirements are met.
Support options include:
- Refresh/update of software;
- Configuration management;
- Obsolescence management;
- Remote access system management;
- Periodic onsite maintenance visits;
- Hardware repairs;
- Extended warranty.
Customer Help Desk: 1300 794 243
With staff in Australia, Singapore and the USA, we ensure our mission critical customers spread over 18 countries worldwide receive excellent service around the clock.
Training - On and Off Site
Whether you’re after a refresh or an introduction to your system, we offer comprehensive training, with tailored courses and system certifications available. With system experts delivering our courses, and a focus on hands-on activities, attendees will achieve the skills and confidence to perform their tasks with maximum efficiency.
We can come to you, or we welcome customers to our facilities in South Melbourne, Australia.
- Operator Training
- System Maintainer Training
- Tailored Training (customized for unique customer style)
- Train the Trainer
We run a number of standard system training courses each year, so Contact us if you are interested in when our next in-house training sessions are to occur.